Privacy Policy

Protecting your privacy and ensuring transparency in how we collect and use your information.

Effective Date: 2025.04.02

Vitale ESM, LLC (“Company,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website vitaleengineering.com (“Website”).

1. Information We Collect
We collect information that you provide directly to us, as well as information automatically collected through third-party tools. This includes:

  • Personal Information: When you fill out forms on our Website, such as through Gravity Forms, we may collect your name, email address, phone number, and any additional information you provide.
  • Automatically Collected Data: We use Google Analytics 4 (GA4) to track website traffic, user behavior, and engagement. GA4 may collect information such as IP addresses, device type, browser type, referring pages, and interactions with the Website.
  • Zoho CRM Integration: Information submitted via our Website’s forms may be stored in our Zoho CRM system for communication and customer relationship management purposes.
  • Cookies and Tracking Technologies: Our Website uses cookies and similar technologies to enhance user experience and analyze site performance. These cookies may be set by our Website or third-party services like Google Analytics and Zoho CRM.

2. How We Use Your Information
We use the information we collect for the following purposes:

  • To respond to inquiries and provide customer support;
  • To improve our Website, services, and user experience;
  • To analyze website traffic and user interactions via Google Analytics;
  • To manage customer relationships through Zoho CRM;
  • To comply with legal obligations and protect our rights.

3. How We Share Your Information
We do not sell, rent, or trade your personal information. However, we may share your data with:

  • Third-Party Service Providers: We use trusted service providers, such as Google Analytics and Zoho CRM, to help manage and analyze data.
  • Legal Requirements: We may disclose your information if required by law, in response to legal processes, or to protect our rights and interests.

4. Cookies and Tracking Technologies
Cookies help us understand how visitors interact with our Website. By using our Website, you agree to our use of cookies for:

  • Essential Website Functionality: Some cookies are necessary for the Website to function properly.
  • Performance and Analytics: Google Analytics cookies help us analyze website performance and user behavior.
  • Marketing and Advertising: We may use cookies for targeted advertising or retargeting campaigns in the future.

You can manage cookie preferences through your browser settings. For more information, visit Google’s Privacy & Terms at https://policies.google.com/technologies/cookies.

5. Data Security
We implement reasonable security measures to protect your personal information. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

6. Your Choices and Rights
Depending on your location, you may have rights regarding your personal data, including:

  • The right to access, correct, or delete your data;
  • The right to opt out of certain data processing activities;
  • The right to manage cookie settings.

To exercise your rights, please contact us at [Insert Contact Email].

7. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies.

8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

9. Mobile Opt-In
Mobile Opt-In, SMS consent and phone numbers collected for SMS communication purposes will not be shared with third parties and affiliates for marketing purposes.

10. SMS Terms & Conditions 

SMS Consent Communication:
The information “Phone Numbers” obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

Types of SMS Communications:
If you have consented to receive text messages from Vitale ESM, LLC, you may receive messages related to the following:

  •  Electronic component support.

Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to 1 SMS messages per week related to your electronic component support.

Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

Opt-In Method:
You may opt-in to receive SMS messages from Vitale ESM, LLC in the following ways:

  • Verbally, during a conversation.

Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at https://www.vitaleengineering.com/contact/.

Additional Options:
If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

Standard Messaging Disclosures:

11. Contact Us
If you have any questions about this Privacy Policy, please contact us at:

Vitale ESM, LLC
429 N Franklin Street
Unit 105
Syracuse, NY 13204
(315) 234-1192